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FAQs: 

Do you ship internationally? 

- Yes! International shipping is available, for more info kindly message us on Instagram

What are your shipping charges across India? 

- We charge a flat shipping rate of Rs. 60. It'll be automatically added during checkout.

Are your crystals real? 

- Yes! All the raw crystals are 100% genuine and handpicked by me (Sukku).

How can I get something customised? 

-  We don't provide any customisation to our original designs (unless stated otherwise). 

How do I place bulk orders? 

- We provide bulk orders for events or corporate gifting. If you're looking to place a bulk order for reselling then your request will not be entertained. 

How can I order? 

- We believe in slow fashion thus slow making, which means we sell our products on a drop-based model. We come out with new collections and restock old faves every 15 days. Kindly keep an eye out on our Instagram profile for all updates about the same. 

Jewellery Care: 

How do I care for my metal jewellery? 

- Any jewellery that is not made from 925 silver or 14k gold will show signs of tarnish over time. To slow down this process, kindly practise the following: 

1. Remove while showering, working out and swimming. 

2. Store in a clean and dry place. Eg- Plastic box or cloth pouch. 

How do I care for my pearl/beaded necklaces? 

- It's crucial to polish pearls and glass beads once in a while, you can do so with a clean dry cotton cloth. 

How do I care for my crystals? 

- All crystals are hundred per cent authentic and handpicked by yours truly. As of now, we only sell Amethyst, Rose Quartz, Clear Quartz and Citrine, which are all water-safe crystals. You can regularly polish your crystals and perform all your witchy activities with them. 

 

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Processing and Shipping: 

When can I expect my order? 

- Your order will be made, packed and shipped out (all by one person) within seven days. You'll receive all updates via text and email. 

Once dispatched, your order should reach you within three to five days, depending on the carrier. 

My shipping label shows only one product but I ordered more? 

- We export all orders in a .csv sheet which only catches the first product of your order. You'll receive your full order despite what the shipping label says. 

I can't find shipping updates in my inbox?

- All updates are automatically sent by our shipping partner Shiprocket, kindly check your spam or promotions folder. 

I won't be available when my order will be delivered, what can I do? 

- If you think that you won't be available to receive your order then you can reschedule delivery of the same with the delivery person via phone. They will make three attempts before the parcel will come back to us. 

In the case of the above, you'll have to bear all the extra shipping fees. 

My tracking status says: 'LOST', what does that mean?

- This means your order was lost by the courier company, we will provide you with a full refund. 

My tracking status says: 'RTO', what does that mean? 

- This means that your order is currently being returned to us. In the case of the above, we can do one of the following things: 

 

1. We can provide you with a 70% refund and cancel your order from our end. 

 

OR 

 

2. We can resend the parcel again by India Post. (In this case, you'll be charged Rs. 150 for RTO fees + resending costs)  

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Returns and Refunds: 

If your order was either lost or damaged during shipping* then we'll be happy to provide you with a full refund.

As of now, we don't accept returns. 

*The above only applies if we are provided with at least 3 pictures (with timestamps) and 1 video of you unboxing the order.